F.A.Q.’s by Warranty Forever Customers:
Q: Do all vehicles at Roper Honda qualify for Warranty Forever?
A: No. Not all manufactures and models qualify for Warranty Forever. No motorcycles qualify (Roper Honda has different warranties available for bikes) No vehicles over 100,000 miles qualify.
Q:How do I know what maintenance is required to keep my Warranty Forever contract in force?
A: It is required that you maintain the vehicle with the selling dealer or a pre-authorized facility in accordance to the Manufacturer's Recommended Maintenance Schedule. To check to see the maintenance required for each particular make and model, please click here: Edmunds Recommended Maintenance. If you have any further questions, please contact a Claims Specialist at 1-800-810-8458.
Q: How do I make a claim if I have a breakdown?
A: Contact the dealer where you purchased the vehicle. They will handle it all from there! If you have any questions that you would like to ask us directly, you may call 1-800-810-8458 and speak with a claims specialist.
Q: Is there a deductible that I need to pay when making a claim?
A: There is no deductible on the program. All parts and labor are covered 100%.
Q: What if I am traveling out of town and need to have a maintenance service performed while I am traveling?
A: Although you are required to perform every Manufacturer’s Recommended Maintenance with your selling dealer or a facility which has been preauthorized, you may call us at 1-800-810-8458 and PRE-AUTHORIZE any maintenance service to be performed while you are traveling or not at the selling dealer. If you need assistance with this you may also contact your selling dealer’s service department for details.
Q: If my car breaks down and the breakdown is covered by the Warranty Forever Contract given to me by my selling dealer, am I required to pay for the repair and then wait to be reimbursed?
A: No, all repairs are paid by National Warranty Administration Network (NWAN) by credit card. Please be sure that all repairs are authorized prior to the repair being completed. All unauthorized repairs will not be covered.
Q: What if I need to be towed or need a rental car while my car is being repaired?
A: Towing and rental car coverage is not provided by your Warranty Forever contract.
Q: How do I know if an ASE certified technician will be the one working on my vehicle?
A: One of the advantages to taking your vehicle to a licensed repair facility is that if an ASE certified technician is not the individual working on your vehicle (say, for an oil change), they are still available to assist and oversee the work being performed. This ensures that the maintenance is being performed properly, and to the manufacturer’s recommended specification.